Information on our policies and procedures for delivering our services and conducting our business.
| Information Type | Where published on our website | Format & Availability |
| Charging Regimes | Publication Scheme > Our policies and procedures > Scheme of Charges | Adobe Acrobat document (Free) |
| Publication Scheme > Our policies and procedures > Complaint Procedure | Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Water Supply Services | Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Guidance on Dealing with Leaks | Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Billing & Metering for Non-Domestic Customers (NB The format of the bills used as examples within this document have been revised since publication. Please click here for examples using the current format) |
Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Sewerage Services | Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Standpipe License Procedures | Adobe Acrobat document (Free) | |
| Publication Scheme > Our policies and procedures > Water Fittings Regulations | Adobe Acrobat document (Free) | |
| Environmental Policies | Schools and the community > Our Environment | Web Page (Free) |
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Schools and the community > Energy Policy | Web Page (Free) |
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Schools and the community > Water Quality | Web Page (Free) |
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Schools and the community > Climate Change | Web Page (Free) |
| Schools and the community > Public Recreation and Access Guidance | Web Page (Free) | |
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Schools and the community > Carbon Accounting | Web Page (Free) |