Ongoing Water Supply Disruption: West Tyrone/Fermanagh

20 January 2015 16:35

NI Water regrets that 7750 properties still remain without a water supply and anticipate that further properties may also suffer a disruption to their supply throughout the day, due to problems at Lough Bradan Water Treatment Works, resulting in continued disruption to water supplies in West Tyrone and Fermanagh.

Areas that may again be affected include: Castlederg, Drumquin, Kesh, Killen, Lack, Dromore, Ederney, Irvinestown, Lisnarick, Clonelly, Drumskinny

Alternative Water Supply Locations:

An alternative water supply is available in the following locations

• Drumquin: Presbyterian Church 2 Castlederg Road Drumquin BT78 4PH
• Killen: Killen Primary School, 76, Learmore Road, Killen, BT81 7SD
• Killeter: Main Street, Killeter, BT81 7EL
• Fintona: 77, Cavan Road, Fintona, BT78 2LT
• Kesh: Kesh Free Presbyterian Church, Station Road, Kesh, BT93 1UN
• Kesh: 195A Pettigo Rd, Kesh, BT93 8BD

Customers will need to bring their own containers to collect water from the tanks. Customers should boil the water before use.
 

The number of properties currently off supply is approximately 7750 and NI Water has received approximately 651 no water calls since midnight.

All customers in the Mid Tyrone (Killyclogher, Beragh, Loughmacrory, Sixmilecross, Greencastle, Mountfield, Creggan, and Glenhull) and Dungiven areas who have suffered disruptions to their water supply in recent days should now be back on supply. If you are without water please contact us on T: 08457 440088. 

NI Water is working to minimise disruption to customers’ supplies and where appropriate will be providing alternative supplies. The location of the alternative water supplies (water from plastic tanks) will be available via the postcode search on niwater.com or by contacting us on 08457 440088. Customers will need to bring their own containers to collect water from the tanks. Customers should boil the water before use.   

Supply interruptions are as a result of Industrial Action and reduced resources to manage and maintain water treatment works and other assets. Supply interruptions being suffered by our customers are not planned or predictable and we are doing all we can to maintain supplies. We will inform customers of water supply problems as soon as we can through our web-site, social media, and through the local press and media. Where possible – we will also proactively contact vulnerable customers and stakeholders, such as elected representatives, in advance of supply problems.

Where possible we are also tankering water, around the clock, to local Service Reservoirs to maintain Water Supplies

NI Water fully recognises this is a frustrating experience for our customers, and can assure them we are doing everything possible to restore water supplies. NI Water would like to once again thank our customers for their continued patience whilst this problem is being resolved.
We appeal to customers to use water wisely and help conserve the remaining water supplies.

NI Water has mobilised all resources at its disposal to deal with this latest incident, however, due to the limited resources available to us, as a result of industrial action, our response has been restricted.

Unfortunately though, with 26,000kms of watermains, 15,000kms of sewers and literally thousands of pumping stations and treatment works to monitor, it was virtually inevitable there will be interruptions to services to our customers.
 

NI Water remains on high alert with a Major Incident regime in place and we are committed to continued engagement with Trade Unions in an effort to resolve this dispute. The company would stress once more the key demand that pension reform be delayed is not within its gift to provide. It believes dialogue rather than causing disruption represents the best way forward.

Customers can visit niwater.com for further advice and updates or call our contact centre on 08457 440088