Request for Non-Domestic Customers to Participate in Self Service Pilot

02 June 2014 14:15

As part of our ongoing efforts to improve the overall customer experience, we have taken steps to make interactions more convenient by developing a web-based Self Service platform.  This will allow customers to log into their personal account online and access their details at a time that is convenient to them.

Once registered, customers will be able to:

• view the account balance;
• view the payment plan of individual schedules;
• view bill and payment history;
• view desludging request history;
• process a new desludging request;
• pay a bill; and
• manage account details.

As this new service is at the pilot phase, we are looking to: test efficiency, relevance, speed, format; identify technical challenges and; most importantly take further feedback from our customers as we prepare to launch the full service.

We would like to invite a small number of our non-domestic customers to participate in a trial of the new service.

If you are interested in getting involved, please provide your name, telephone number and your NI Water account Customer reference by email and we’ll send you details on how to register.

Our e-mail address is customer.billing@niwater.com

Please quote “Self Service Request” in the subject line of the e-mail.