Storm Éowyn impact on NI Water assets

29 January 2025 11:50

NI Water can confirm the number of properties impacted by Storm Éowyn are now less than 100. 

Significant progress has been made to repair damaged equipment and bring multiple assets which were impacted by the storm back into operation.

However, we are still very much managing a major incident and will continue to do so until all our customers have supply, and our assets are back on power.  Our staff are still working 24/7 to physically check assets, particularly those still dependant on generators or have lost monitoring capability.  We can give the assurance that we won’t stop until all properties are back on supply. 

We are now asking customers who don’t have water from the cold kitchen tap, to please let us know so we can investigate and restore as soon as possible.  This may be due to a normal fault and not the storm, so we would ask customers to report interruptions to their supply in the usual way.  

We would like to thank local Councils, agencies and elected representatives who have been working alongside us to distribute bottled water and assist with access to our sites.

Bottled water is available to customers without supply at the following locations:

• Omagh Leisure Centre – Old Mountfield Rd, Omagh BT79 7EGE
• Dungiven Sports Centre – 32 Curragh Road, Dungiven BT47 4SE
• Enniskillen Lakeland Forum - Broadmeadow, Enniskillen BT74 7EF
• Derg Valley Leisure Centre – 6 Strabane Rd, Castlederg BT81 7HZ (self serve)
• Belleek Community Centre – Marina Road, Belleek BT93 3EZ  (self serve)
• Milestone Centre, Termon Rd, Carrickmore, Omagh BT79 9AL (self serve)
• Edfield Way carpark, Fivemiletown (self serve)
• Centra Store, Greencastle, Omagh (self serve)
• Derrygonnelly Community Centre, Fermanagh (self serve)
• Bawnache Leisure Centre, Irvinestown (self serve)
• Sixtowns Community Centre, Draperstown (self serve)

Anyone having difficulty attending those locations, please contact us on our Waterline number 03457 44 00 88 for direct assistance.  Our teams have delivered bottled water directly to impacted properties and will continue to do so while they remain without supply.  

 The most up to date information can be found on our website by using the postcode search at Current Service Updates - Northern Ireland Water

To stay updated and reach us, customers have several options.

For real-time updates and support, connect with us on our Live Chat at facebook.com/niwater or follow us on X at @niwnews

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Media enquiries to the NI Water Press Office via email to press.office@niwater.com