Storm Éowyn Update

26 January 2025 11:21

Storm Éowyn has had a significant impact on NI Water assets, either through loss of electrical power or damage to equipment.

Our teams were mobilised as soon as it was safe to do so and will continue to carry out repairs until all assets are operational. Many of our telemetry assets are currently without power, impacting our monitoring capabilities.  Generators have been deployed to various sites throughout the weekend and teams have been identifying and repairing damaged equipment as they reach it.   The weather conditions in the West are making this repair effort particularly challenging. 

While this emergency repair work is ongoing, some customers may remain without a water supply.

Causeway Coast & Glens and Fermanagh & Omagh District Councils are supporting NI Water in the distribution of bottled water to customers without supply  at the following locations:

• Omagh Leisure Centre – open 10am to 4, Old Mountfield Rd, Omagh BT79 7EG
• Enniskillen Lakeland Forum, open 10am to 4, Broadmeadow, Enniskillen BT74 7EF
• Dungiven Sports Centre, open 9.45 am to 2.45, 32 Curragh Road, Dungiven

The most up to date information can be found on our website by using the postcode search at Current Service Updates - Northern Ireland Water

NI Water fully appreciates the frustration and impact a loss of water supply can have, please be assured we are doing everything possible to restore water supplies as quickly as possible.

To stay updated and reach us, customers have several options.

For real-time updates and support, connect with us on our Live Chat at facebook.com/niwater or follow us on X at @niwnews

You can call our water line at 03457 44 00 88 for direct assistance, however, we would ask you to use other channels where possible to keep our lines available for our more vulnerable customers or those without internet access.

Ends

Media enquiries to the NI Water Press Office via email to press.office@niwater.com

• Councils across Northern Ireland have also opened Community Assistance Centres in their areas.  Details can be found on Council websites. 
• There may be some disruption to response times for normal services.  For example, it may take us longer to respond to blocked sewers, however, we will attend as soon as possible.