NI Water statement - Storm Éowyn impact on water and wastewater assets

24 January 2025 18:55

Several NI Water assets across Northern Ireland have been impacted by the damage created by Storm Éowyn.   

Our major incident team has been tracking the situation since 7:30am, identifying which sites were impacted even while it was too dangerous to physically attend sites.  This means we have been able to prioritise our most vulnerable sites and mobilise our resources quickly once the storm passed. 

Given the scale of the disruption repairs may take a little time to complete; with some dependant on power supply being restored.   During this period, some customers may lose their water supply or experience low water pressure. 

We are also informing our customers that there may be some disruption to normal services i.e. it may take us longer to respond to blocked sewers, etc. 

To stay updated and reach us, customers have several options.

For real-time updates and support, connect with us on our Live Chat at facebook.com/niwater or follow us on X at @niwnews

Additionally, for the latest service updates, including a postcode search - visit our website at niwater.com/current-service-updates/

You can call our water line at 03457 44 00 88 for direct assistance, however, we would ask you to use other channels where possible to keep our lines available for our more vulnerable customers or those without internet access. 

Ends

Media enquiries to the NI Water Press Office via email to press.office@niwater.com