Keeping connected during winter weather
06 January 2025 13:34
With the recent cold weather, four of Northern Ireland’s top utility companies are reminding the public of the ways to keep water, broadband, gas and electricity services connected during the cold season.
The joint utilities winter campaign by NI Water, NIE Networks, Openreach and Phoenix Energy offers numbers to keep to hand, in case there are any disruptions to customer’s utility services.
The campaign also offers information on special services for vulnerable customers who may need a little extra support reconnecting utility services at this time of year.
To report any faults or in the case of any emergencies please contact:
- NI Water: 03457 44 00 88 or visit niwater.com
- Openreach: 08000 23 20 23 or visit openreach.co.uk
- Phoenix Energy: 0345 455 5555 or visit phoenixenergyni.com
- NIE Networks: 03457 643 643 or visit nienetworks.co.uk
ENDS
For further information on the Joint Utilities Preparedness initiative please contact the NI Water press office via email press.office@niwater.com
Notes to editors
NI Water provides water and wastewater services for customers in Northern Ireland. You can get further information on how to check the age of your water supply pipes and find out more about lead pipes at www.niwater.com/lead-pipes. Our Customer Care Register also offers a range of free additional services if you are an older consumer, have a serious medical condition or need extra help for any other reason. To find out more about joining our Customer Care Register and the extra free services you or anyone in your household would like to receive please visit www.niwater.com/customer-care-register/