Watch out for bogus callers this Easter
26 March 2024 10:00
NI Water is calling on customers across Northern Ireland to be extra vigilant during the Easter period and aware of bogus callers.
If someone calls at your door and claims to be from NI Water, the Water Service or the Water Board, always ask to see their ID. All NI Water staff carry ID cards as they go about their business. This will have details such as their name and a unique serial number along with our distinctive NI Water logo.
If you are worried that you may have a bogus caller, all you have to do is call the ‘Quick Check’ number on 101. The Quick Check scheme provides reassurance to members of the public about callers to their door claiming to be from network companies. Anyone who wishes to check the identity of someone who says they are calling on the pretext of inspecting gas, electricity or water supplies can call the police non-emergency 101 number to verify their identity.
Carol Duffy, Head of NI Water’s Intelligent Operations team, gives this advice: ‘It is unusual that someone claiming to be from NI Water will need to call at your door in any circumstances. However, if this does happen, simply call the ‘Quick Check’ number on 101. The Quick Check scheme provides reassurance to members of the public about callers to their door claiming to be from network companies. Anyone who wishes to check the identity of someone who says they are calling on the pretext of inspecting gas, electricity or water supplies can call the police non-emergency 101 number to verify their identity.
“Your call will be answered by a trained police call handler who will take the details of the company which the caller claims to be working for. The call handler will then contact the utility supplier to determine whether the caller is genuine. The same security message applies to telephone calls from people claiming to be from NI Water and asking for bank details. NEVER give this information out over the telephone. You don’t want a bogus caller to ruin your Easter so do the simple check!”
NI Water also provides a range of free additional services if you have a disability, are an older consumer, have a serious medical condition or need extra help for any other reason. If this applies to you, join our Customer Care Register by visiting niwater.com or calling Waterline on 03457 440088.
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Media enquiries to the NI Water Press Office via email to press.office@niwater.com