Find out how you can join NI Water’s Customer Care Register
18 January 2024 12:10
Are you worried about the cold weather and feel that some extra help would be beneficial to you, your neighbour, someone vulnerable or elderly? NI Water has a customer care register for customers who may need that extra bit of help because of a medical condition or any other vulnerability.
Some of the benefits of joining this register include:
Doorstep Service
If you have a hearing difficulty we will knock the door louder and speak clearly when we call with you. If you have a mobility problem we will allow more time for you to answer the door.
Password scheme
You can ask for a password to help you identify our staff.
Loss of Water Supply
• If you are on our register and you don’t have water, we will prioritise you to receive bottled water if needed.
Carers Contact Service
You can name a carer or relative who:
- can contact us on your behalf
- we can contact if we need to reach you at anytime
- we can post information directly to
Flooding
If you are on our register and flooding occurs, we will prioritise our response to ensure that we are with you as quickly as possible.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
If you are not a vulnerable customer, don’t worry, we have a free text alert service you can sign up to.
Text messages will be sent to customers who are thought to be impacted by an unplanned interruption. The message will include the estimated time of restoration as well as a link to NI Water’s website where the customer can find further details.
Customers can register for either service via online https://www.niwater.com/customer-care-register/ and https://www.niwater.com/register-for-keeping-you-informed/
Or alternatively, contact Waterline on 03457 440088.
ENDS
Notes to editors
When checking your home is winterproof, why not take the time to check the age of your water supply pipes. For information about how you can find and deal with lead pipes please visit: www.niwater.com/lead-pipes
All media enquiries to NI Water Press Office email press.office@niwater.com