NI Water sets up incident team as burst water mains see a 279% increase

16 December 2022 18:01

NI Water is reporting an increase of 279% in burst water mains.  This is up 29% from yesterday and monitoring systems are also recording a rapid increase in water use.

NI Water resources are mobilised and an incident team has been formed to manage the situation as the weather changes and the anticipated thaw arrives. 

We urgently need customers to:

• Check for bursts on their property. 
• Check your building over the weekend if it is going to be unoccupied.
• Keep the name of an approved plumber handy to ensure any burst can be fixed as soon as possible. 

It is our priority to ensure customers do not experience an interruption to their water supply. Our teams are and will continue to work around the clock, in freezing conditions, to ensure any issues on our network are resolved as quickly as possible.  This will continue into the weekend and next week as the thaw sets in. 

If you spot a burst pipe while you are out and about, whether it’s a trickle of water or a gushing pipe, please let us know. 

You alerting us to this may help us get to it faster and therefore cause less disruption to customers.  You can do this by visiting Report A Leak Or Burst Pipe - Northern Ireland Water (niwater.com)  or using our webchat service online at Contact Us - Northern Ireland Water (niwater.com) or on Facebook and Twitter @niwnews.  NI Water also has a dedicated Leakline number, 0800 028 2011, open 24 hours a day, every day. Calls are free of charge. If you spot a burst, we’ll find it and fix it.

We would like to thank customers for their support during these extreme weather conditions.

NI Water’s Advice During the Thaw:

• If you are out of water, first check with your neighbours.  If they HAVE water, it is likely that the problem is with your internal pipework.  Call a plumber to have the problem fixed. 

• If your neighbours are WITHOUT water, it could be a burst watermain.  Call Waterline on 03457 440088 to report the problem.

• You are our eyes and ears – if you spot a leak or a burst pipe, don’t assume we know about it, we depend on the public to alert us to leaks.  Please call Waterline so we can fix the burst as soon as possible. 

• NI Water is appealing to property owners, in particular, schools, farms, caravan parks, estate agents, landlords etc. to be extra vigilant, checking out buildings or properties that may have been closed.

There are lots of simple things that homes, and businesses can do to prepare: 

• Wrap up pipes and water tanks with lagging – high street DIY stores have everything you need; the thicker the lagging the better the protection;
• Fix dripping taps – even a small trickle can result in a frozen pipe;
• Find your property’s stop valve and make sure you can turn it off – most are under the kitchen sink - if you have one of our stop valve tags, wrap this around it;
• Keep the name of an approved plumber handy – type in your postcode at www.watersafe.org.uk  to find your nearest accredited plumbing business.

If you want a little extra help preparing your home for winter, visit www.getwaterfit.co.uk and type in your postcode to order a FREE winter stop valve tag and flyer.

Visit niwater.com/winter-proof-your-home for further advice on how to protect your property this winter.  

ENDS

For further information, please contact NI Water press office via press.office@niwater.com