Repair on Burst Watermain in Antrim now Complete

24 July 2021 9:32

NI Water has restored supply to customers in Antrim and surrounding areas. A massive thank you to our customers for their patience and understanding in this situation and we apologise for any inconvenience caused. Thank you also to our staff who have worked tirelessly over the last few weeks and yesterday to repair a difficult and time consuming burst.

The issues with demand however have not gone away and we are renewing our call to everyone to please continue to only use the water they need.

Des Nevin, Director of Customer Operations, comments:

“We would like to thank those members of the public who have cut back on their demand.  Unfortunately, this isn’t a widespread behaviour and province wide demand has remained unsustainably high. Please act now to save water.  

“Avoid wasting water where it is not necessary but please stay hydrated.  We need to ensure everyone has sufficient water for hygiene and daily use.

“We understand that the public are struggling in the current heatwave and this is making people turn on their sprinklers and fill pools to stay cool however, are asking customers to roll up their hoses and disconnect them for the next few days.

“A hose uses more water in one hour than the average family uses in a whole day and filling a 12ft swimming pool uses the same amount of water 500 people use for daily handwashing.  

“It is our last resort to introduce a hosepipe ban but ultimately, that choice lays in the hands of our customers, if everyone simply uses the water they actually need, there will be plenty for everyone. 

“Cleaning water is a long and energy intensive process and we are working as quickly as possible to get it to taps but we cannot go any faster, we need the public to do their bit to help. 

 “We want everyone to enjoy their home and garden, we just need people to think about how they use their water and if what they are doing is essential.”

“NI Water has a tried and tested incident response team with a wealth of knowledge and experience. Customers can be reassured that they are working round the clock in order to bring this issue under control.” 

Updates can be found via https://www.niwater.com