Water Knowledge at your Fingertips

04 October 2018 13:47

Be the first to know if your water supply is interrupted and win an IPad at the same time with NI Water.

The company has recently launched a new text alert service for customers which will put you ahead of the game by letting you know of unplanned interruptions to your water supply and when you can expect it to be restored. Sign up now and you can be in with a chance to win an IPad!

NI Water’s Director of Customer Service Delivery Sean McAleese explains, “We have listened to our customers’ views and a top priority is to be kept informed if their water supply is interrupted. We already have a postcode search facility on our website where customers can check current service updates but we wanted to enhance this by providing a free text alert service; information will go straight to those affected so they can be instantly aware.

“This isn’t your standard text service either; we will only ever contact you in an emergency situation that might affect your property. We will never use this information for marketing purposes, and it is completely free.

“Our aim is to have the ability to contact customers at our fingertips but we need them to sign up to this by registering their details online. The more details we have, the more informed customers will be regarding their water supply.

“NI Water owns over 40,000 kilometres of water mains and sewers - one and half times longer than Northern Ireland’s entire road network. The very nature of our service means sometimes emergency situations arise. For example, a burst watermain. With this new service, once we know about it, you will know about it. We also encourage customers to follow us on our social media accounts and to visit our website regularly to receive updates on our services.”

Text messages will be sent to customers who are thought to be impacted by an unplanned interruption. The message will include the estimated time of restoration as well as a link to NI Water’s website where the customer can find further details.

To enter the competition, customers can register their details with us using the form on the website www.niwater.com or by following the link on our Facebook, Twitter, Instagram and Linkedin pages. You then have to answer a simple question; here is a clue, the answer is on our website.

Competition closes at midnight on 28^th February 2019 with two IPads up for grabs each month.

Pictured: (L-R) Allister Jinks Director of Business Services, Liam Larmour Project Analyst, CEO Sara Venning, Carol Duffy Customer Insights Manager and Director of Customer Service Delivery, Sean McAleese.

ENDS

For further information, please contact NI Water’s Press Office on 02890 354710 or email press.office@niwater.com

Notes to Editor:

• Customers are requested to register their mobile numbers as the most effective number to use for a text messaging system.
• There is no guarantee that a text message will be sent to or can be delivered to a landline number if registered by the customer, though this can still be updated on our records.
• Once the customer has completed the form, they must hit the button to register their details. This information is then captured and stored in a secure database. The next page of the form will tell the customer their registration has been successful and show the question that they must answer by selecting one of three options. It is possible to complete the registration form without answering the question, so customers must ensure they answer the question to enter the draw.
• The form must be completed online Postal entries will not be accepted. Registering details over the phone with the CRC does not qualify as an entry to the draw, as the customer must answer the question on the website.
• The online registration form/competition is open to existing and new domestic/ non-domestic customers, limited to entry one per individual and only one per address (see Terms).  For Non-domestic Customers, multiple contact details may be registered with the main contact, however only the main contact may enter the competition. Additional contacts do not count as extra entries.
• Customer Data is processed in accordance with NI Water’s Privacy Policy (https://www.niwater.com/privacy/) which customers can read on the website.
• An opt-out option has been added to text messages, however in the meantime, customers can still opt-out of receiving text messages by contacting Waterline using the details on https://www.niwater.com/contact/. This page will be updated with information relating to text message services in due course.

• The volume of texts sent per customer can vary. Ideally, a customer will receive an initial message advising of a possible interruption to supply followed by a resolution message – advising the issue has been resolved.

• Some customers are already receiving text alerts as their details were already available to us. However only customers who register online are eligible to enter the draw.