Northern Ireland Water (NI Water) is committed to fulfilling its statutory obligations under the Environmental Information Regulations and the Freedom of Information Act. From April 2019, for transparency, we are publishing our performance statistics based on financial years (April to end March).
| Number of requests received | 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|---|
EIR |
274 |
301 |
348 |
308 |
519 |
FOI |
18 |
22 |
26 |
13 |
14 |
Total EIR & FOI |
292 |
323 |
374 |
321 |
533 |
Timeliness of response
| Description | 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|---|
Responded to ‘in ‘time’* |
286 (of 292) |
322 (of 323) |
348 (of 348) |
320 (of 321) |
(533 of 533) |
Percentage responded to in time* |
98% |
99% |
100% |
99% |
100% |
Median Average reply time |
8 days |
5 days |
7 days |
9 days |
13 days |
*The Environmental Information Regulations and the Freedom of Information Act require public bodies like NI Water to respond to requests for information within a statutory deadline of 20 working days, or subject to a permitted deadline extension, including additional time for public interest tests under the FOI Act and extensions under the EIR for complex or voluminous requests.